Cruelty Response Coordinator

Position Objective:

To assist PETA India’s Cruelty Response Team (CRT) with handling cruelty cases involving animals and enforcing laws

Term of Employment:


Work Schedule:

The schedule will include daytime, evening, and weekend work.

Reports To:

The Associate Manager of the Emergency Response Team


Mumbai (The position will involve office, field, and remote work.)

Primary Responsibilities and Duties:

  • Respond to specific cruelty-case calls and complaints received via e-mail or through social media in an effective and efficient manner
  • Respond to general cruelty-case complaints, such as housing societies that wrongly impose restrictions on companion animals, with form letters and other means of ensuring legal rights
  • Coordinate promptly with local animal protection organisations or volunteers to file cruelty-case complaints
  • Work with law-enforcement authorities such as police, forest department officials, and SPCA representatives to get non-cognisable offence reports, first information reports, or preliminary offence reports registered
  • Help members of the public with ways they can assist in cruelty-to-animals matters
  • Maintain and update the CRT’s national database on volunteering and law-enforcement contacts and services
  • Ensure that thorough records are maintained for cruelty complaints received on calls, via e-mail, and through social media regarding cruelty cases, including how they were handled and concluded
  • Support the Emergency Response Team on matters related to animal emergencies
  • Professionally represent PETA India to the public, organisations, volunteers, veterinarians, government agencies, the police, and others
  • Perform any other duties assigned by the supervisor


  • Minimum of a bachelor’s degree from a recognised institution
  • Voluntary or other experience handling cruelty-to-animals cases
  • Computer proficiency
  • Fluency in Hindi and English
  • Knowledge of other local Indian languages a plus
  • Exceptional organisational and time-management skills, including multi-tasking
  • Excellent oral and written communication skills
  • Ability to deal patiently with animal protection organisations, volunteers, and other government contacts
  • Passion for facilitating law-enforcement work and preventing cruelty to animals as well as helping animals in need
  • Compassionate, responsible, and self-driven character
  • Outgoing and personable manner with excellent communication skills
  • Adherence to a vegan lifestyle
  • Ability and willingness to travel independently, as needed, to handle emergency and cruelty cases
  • Supportive position vis-à-vis PETA India’s philosophy and the ability to advocate for the group’s positions on issues in a professional manner
  • Commitment to the objectives of the organisation

How to Apply:

To apply for a position with People for the Ethical Treatment of Animals (PETA) India, please send your cover letter and CV here.